3 Waters

Click here to view our Infrastructure Fees & Charges [PDF, 33 KB]


What do you want to know about?


Getting a new connection

What if there is a water leak?

Water quality

Where does the water supply come from?

Water Restrictions

How to Save Water



Trade Waste


Getting a new connection 

An application for a building consent to build a new urban dwelling may require a new connection to the water service.

A piped service connection application is required for a new dwelling. This includes wastewater, water supply and stormwater connections. The application fee is $185.

3Waters Infrastructure Connection Guide [PDF, 515 KB]


Connection to Reticulated Wastewater and Stormwater Policy 

This policy sets out the conditions and requirements for a property owner to connect to the Council’s urban reticulated wastewater and/or stormwater systems.

It replaces the Connection to Reticulated Services Policy.

Key points are:

  • The Council now owns and maintains the lateral between the Council main and private property boundary.
  • Where a property has been charged a “half rate” for a period of more than five full rating years the property will be deemed to be disconnected and the Council will not be responsible for maintaining a functioning connection.
  • If a property is deemed to be connected - the property owner will not necessarily be required to renew the Council owned portion of the lateral when building a new house. However, if the existing lateral doesn’t meet the property owner’s requirements i.e. is under sized or in the wrong location/ level, the property owner will be responsible for installing a new lateral.
  • Where a new connection is required the property owner will be responsible for the full cost of installing the services to connect their property.
  • From 1 January 2021, where a new connection is required the property owner must engage a Council approved 3 Waters contractors to undertake the works in the road reserve. Refer to the Approved 3 Waters Contractor Policy [PDF, 223 KB] for further details regarding this. 

            Approved Contractors List [PDF, 425 KB]  

  • Where a new connection is required the property owner shall work with an approved contractor to provide the necessary information required for the Council 3 Waters technical staff to approve the connection. Specifically, this should include a detailed plan showing the location, size and grade of the new connection.
  • The property owner is responsible for all blockages or damage occurring to Council infrastructure as a result of the actions by an occupier.
  • If an issue (i.e. a blockage) arises with a lateral, in the first instance, the private property owner is required to engage a contractor to undertake a CCTV inspection of the lateral. If the CCTV inspection confirms the fault is in the Council owned portion of the lateral, and the fault is not a result of actions by the occupier, the Council will cover reasonable costs for undertaking the inspection.


For requirements for a property owner to connect to the Council’s reticulated urban waters supplies, refer to the Gore District Council Water Supply Bylaw 2015.

Connection to Services Policy [PDF, 168 KB]

  [PDF, 223 KB]




What if there is a water leak?

On Your Property – a leaking internal house pipe or any pipe upstream of your boundary tap on your property is your responsibility to fix.   You need to contact your plumber to find the problem.

On the Council’s property – if you notice a leak on public property such as a footpath, road or park, please contact the Council as soon as possible. 


Water Quality 

We are presently undertaking a project to upgrade the Gore and Mataura water treatment plants to make sure they meeting the New Zealand Drinking Water Standards. The standards’ guidelines ensure all potable water is safe to drink.

We monitor and carry out weekly testing of plant and water samples to ensure the drinking water meets national standards.

The Council has produced a water safety plan for all of its schemes that identifies the potential health risks to the consumers of the drinking water supply. The plan also sets out what we are doing to eliminate, minimise or mitigate the potential risks.

For more information the NZ Water and Wastes Association has produced this interesting booklet: The Story of Drinking Water [PDF, 5.4 MB].



Where does our water come from?


The Gore water supply network consist of about 116km of pipeline, with 3850 commercial and residential connections. The scheme supplies an average of 3.9 million litres of water per day. 

The water comes from Cooper's Well and Jacobstown Wells.

These well fields are separated by the Mataura River and are located in the river’s flood plain. During emergencies or dry periods, we have consent to pump water from the Mataura River to artificially recharge the aquifer at both wells.

Cooper’s Wells

Cooper’s Wells are located about 5km north-east of Gore, surrounded by a dairy farm. They are the main water source for Gore, providing on average 2,600 cubic metres of water per day. We have consent to take up to 5,000 cubic metres per day.

Water from the wells is pumped to the East Gore Water Treatment Plant before being distributed to East Gore, as well as being pumped across the river to properties on lower lying land in Central Gore and West Gore.

Jacobstown Wells

The Jacobstown Wells are located in North Gore at the start of the Waimea Highway. There are two wells and on average 1,200 cubic metres is pumped daily.  We have consent to take up to 3,000 cubic metres per day.

The water is pumped to the Hilbre Avenue Water Treatment Plant where it is treated before being distributed to West Gore properties.


Pleura Stream

The Pleura Stream is located east of Mataura on Cameron Road. We use an average of 1,080 cubic metres a day. We have consent to take up to 1,500 cubic metres per day. The water is piped from a dam on the Pleura Stream to the Mataura water treatment plant where it is treated before being distributed to Mataura properties.

Waikana Stream

The Waikana Stream is located east of Mataura, near Crawford Road. During low flows from the Pleura Stream, water is pumped from the Waikana Stream to the Mataura water treatment plant to supplement our water supply. We have consent to take up to 600 cubic metres per day.


There is one rural water supply scheme – the Otama Rural Water Supply Scheme. This scheme is managed by us on behalf of the Otama Rural Water Supply Scheme Committee.

The water is sourced from a bore at Pyramid and  is not treated, therefore is classified as for stock use only. The consent has a maximum water take of 2600 cubic metres a day.

The Otama Rural Water Supply Scheme consists of

  • 239km of pipelines
  • 264 rural connections

You will find more information about how we manage the scheme on our Otama Water Scheme page

Gore District Council 29 Bowler Avenue Gore P: 03 209 0330 E: info@goredc.govt.nz